Winter Storm Ember (January 2024)
January 5, 2024
Power Outages and Concerns
If you lose power, please notify National Grid to ensure that your outage is reported or call 800-465-1212. To report a downed power line, stay away and call 911. Be prepared by having your flashlights, candles, generators, and backup power devices ready and fully charging your electronics. Prepare alternate plans for refrigerating medicines or power-dependent medical devices.
- Power Outage Safety Tips
- National Grid Live Updates
- MEMA Outage Tracking Map
- Town of Hanover Power Outages
National Grid Live Status
Services and Utilities
Downed Power Lines
Residents are advised to use extreme care around downed utility wires. Assume they are “live.”
- Report downed utility lines by calling 911.
- All downed wires should be considered live. This includes electric, telephone, and cable wires.
- Emergency responders will be marking downed wires with YELLOW caution tape. Remind children to stay away from all downed wires.
- Again, all downed wires should be considered live and avoided.
Damaged House Service Tip
If you notice damage to the power meter system located on your property, you will need to have the damage repaired by a licensed electrician and then inspected by the Town of Hanover prior to being reconnected by National Grid. If your house service is damaged follow these three steps:
- Have a licensed electrician repair the damage.
- The electrician must pull a permit.
- Have the repair inspected. Town of Hanover Building Department may be reached at 781-826-5000, ext. 1009.
Food Safety Before, During, and After A Power Outage
- Food Safety for Power Outages
- Find out how to keep food safe before, during, and after emergencies, such as floods, fires, natural disasters, or the loss of power
Generators
- Use Caution when operating generators.
- Follow the manufacturer’s instructions.
- Place the generator outdoors facing away from doors, windows, and vents. Never use a generator inside a house, basement, or crawl space; not even inside a garage with the door open. When possible, place the generator 5-10 feet away from the house.
- Plug appliances directly into the generator or use heavy-duty, outdoor-rated extension cords, not to exceed the number of outlets on the generator. Make sure cords are free of cuts and tears and have all three prongs; especially the grounding pin.
- Keep the generator dry. Operate on a dry surface under an open canopy or tent.
- Dry your hands before touching the generator.
- Let the generator cool before refueling. Fuel spilled on hot engine parts can ignite.
Chain Saws
- Residents who own chainsaws should follow the manufacturer's recommended operating guidelines.
- Do not attempt to cut down trees that are “hung up” on houses or on other trees. How they fall is very unpredictable and may result in death, injury, or further damage.
- Leave difficult chainsaw work to properly trained tree removal professionals.
Additional Resources
- If anyone needs assistance, has questions, or is concerned about the well-being of a fellow resident, please contact Hanover's Town Manager at 339-214-5303 (call/text) or send a message to joseph.colangelo@hanover-ma.gov.
- Stay tuned to our local television channels (4, 5, 7, 25) and radio (WBZ 1030 AM and WATD 95.9 FM) for other information and advisories.
- Consider all downed wires live and call 911.
- To report a power outage in your home or business, call National Grid at 800-465-1212.
- Hanover Emergency Management Agency
- Hanover Public Schools Winter Weather Procedures